Plumbware.co.uk delivers throughout mainland UK direct from West Yorkshire
Most items are held as stock. Contact us on Tel: (01924) 457600 before placing an order for confirmation of current stock levels.
We will aim to dispatch orders for stock items within 3 – 5 working days.
Non-stock items are usually dispatched within 7 – 10 working days.
Specials such as the ‘Wall Hung Doc M Pack‘ are normally on a 10 – 15 working day lead time.
Delivery charges are calculated by a ‘Weight Rate’ which can be viewed on the Checkout page once items are added to your Shopping Cart. The following matrix is used up to a maximum charge of £45.00 for one delivery:
Up to 5 Kgs = £9.00
Up to 20 Kgs = £12.00
Up to 30 Kgs = £15.00
Up to 50 Kgs = £21.00
50+ Kgs = £45.00
All prices ex VAT.
All delivery timescales are estimates. We will try our best to meet the delivery estimates we have given you but shall not be responsible for any failure to deliver ordered products within these stated time frames. We strongly recommend that you do not book fitters or tradesmen until your order has actually been delivered and checked by you. We cannot be held responsible for any third-party charges incurred due to non-delivery of an order, or orders that have not been checked on delivery.
We are not able to process orders or deliver on UK Bank Holidays and Weekends.
Returns & Refunds
Please refer to the following information when returning products delivered from the Plumbware.co.uk website.
In the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with a full refund, as long as we are notified of the products fault within 3 working days of it being delivered to you.
To arrange for the product to be collected,Email email@example.com or call us on (01924) 457600 with your order number and details of the product to be returned. Once the product has been collected we will either provide a replacement or process a refund.
You can also choose to return the product at your own expense to our address (below) with proof of purchase, for a refund. Delivery charges for cancelled orders will not be refunded. Plumbware.co.uk reserves the right to charge a restocking fee on cancelled orders.
All refunds will be made to the account used to purchase the product.
We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.
Terms & Conditions
1. Acceptance Of Order
No order shall be deemed accepted until the Company’s acknowledgement has been received and all orders so accepted shall be subject to these Terms and Conditions of sale, which shall override any conflicting conditions on the buyers order. Any modification of these Terms and Conditions must be in writing and signed by a Director of the Company.
2. Prices and Discounts
All prices quoted are strictly net and are exclusive of VAT where applicable. The Company does not offer nor shall be deemed to have offered any prompt payment, trade, main contractors or other discounts unless agreed by the Company in writing. The prices quoted by the Company are based on the cost of materials, labour hours and general overheads incorporated in the goods specified by the buyer in their enquiry. Where the buyer varies in their order the dimensions, specification, tolerances or quantities of the goods specified in their original enquiry the Company reserves the right to alter prices accordingly at its sole discretion.
Payment is due in full by the end of the month following the month of invoicing, except where alternative payment terms have been advised by the Company to the buyer in writing. In the event that the payment has not been made by the due date the company shall be entitled to recover from the Buyer interest on any outstanding balance at the rate of one and one half per cent per annum above Natwest Bank Plc base lending rate for the time being in force or such higher rate as may be allowed by a Court of Law for the period from such date until the date of payment.
4. Delivery and Property Risk
All goods shall be delivered ex works and delivery charges made, if appropriate. The goods shall be at the risk of the buyer from time of collection by or delivery to him of the goods. The Company will use its best endeavours to deliver the goods on the dates specified in its acknowledgement but any delivery period or date named by the Company for delivery of goods is given as an estimate. The Company shall not be liable for the consequences direct or indirect of any failure to deliver the goods within the delivery period or date specified or otherwise for any delay in such delivery caused by any circumstances beyond the Company’s reasonable control including without limitation any act of god, explosion, fire, flood, war, hostilities accident delay in delivery or non delivery by the Company’s suppliers breakdowns or accidents to machinery to machinery, labour strike or dispute or order decree of any court or action of any governmental authority or any other causes or any circumstances whatsoever beyond the Company’s control. Such failure or delay shall not entitle the buyer to cancel their order so far as any goods remain to be delivered. The Company shall have regard only to the drawings and instructions received from the buyer or their representative nominated on their behalf at the time when the order to which the contract relates is placed with the Company. Any final site dimensions and/or subsequent drawings or amendments can only be incorporated when fully agreed by the Company and the new delivery period will commence from the date of the latest agreed site information. This delivery period possibly for the whole project or in part will be calculated according to production capacity at the time of receipt of the final agreed site information/sizes and/or specification. The buyer shall be liable for the additional cost incurred by the Company as a result of any delay or difficulty in offloading or transporting the goods to the site or delivery address. Where the goods are to be installed by the Company the buyer will at their own expense insure the provision at all times of adequate access to an uninterrupted possession of the site, a suitable structure ready to receive the goods and all necessary services and facilities to enable installation to be expeditiously and continuously carried out. Without prejudice to the generality of the foregoing, the buyer will ensure that there is a convenient parking space for service vehicles and where the goods are not being installed at ground level, suitable lift accommodation to the site level and that all flooring and carpets as necessary have been properly laid and protected on site.
Although risk passes to the buyer upon delivery of the goods the Company retains ownership thereof until it receives payment of the invoice price in full. Until such payment the buyer must, where physically possible, keep the goods separately stored and identified and hereby grants an irrevocable right to the Company to enter the buyers premises where the goods are kept in order to repossess them following the buyers failure to make payment. Until the property in the goods has passed to the buyer it will hold the goods as bailees from the Company but with its authority (which may be revoked) to sell the goods or any part of them as its agents. Any proceeds of such sale and any right to recover such proceeds will be held by the buyer upon trust for the Company, and the buyer will keep such proceeds separate from any other monies not held on trust for it. The property in the goods or any part of them will not pass to the buyer by the reason of the goods being or becoming attached to or part of other goods. If before the property in the goods has passed to the buyer, the goods or any part of them are or become affixed to any land, the buyer shall secure a waiver of any right to the goods from the owner of any relevant interest in the land.
The buyer will at all times from the time of delivery insure the goods against all risks to their full replacement value for the Company’s benefit until the property in them passes to the buyer.
6. Tolerances and Specification
Unless otherwise agreed by the Company in writing dimensions will be considered acceptable to the buyer if they are within plus or minus 5mm of the nominal dimensions called for. Where the Company agrees to manufacture to exact sizes these will conform to the tolerances ruling under BS 4965. Where the specified decorative laminates and core materials permit goods will comply generally with the quality specification of BS 4965. In the case of decorative laminates neither adherence to a particular shade of colour nor perfect consistency of colour or pattern, can be guaranteed by the Company. The Company does not accept responsibility for the distortion or bowing of goods due to the buyer’s transport, storage, site or installation conditions. Goods are normally intended for use in a temperature climate. If goods are requested to meet extremes of temperature or humidity in situ or in transit, then the buyer should specify this so that requirements can be duly met.
All responsibility for suitability of products for any particular application or environment rest solely with the purchaser.
7. Damage and Loss In Transit
Goods shall be examined on arrival and any damage or loss endorsed on the Company’s delivery note or the carriers receipt. Written notification of such damage or loss shall be reported to the Company within three days of the arrival of the goods and time shall be of the essence of the contract.
Except as provided in clause 6 and where the Company’s stated policy in its current sales literature extends the following period, if goods are found to be defective by reason of faulty materials or workmanship within a period of 3 calendar months from the date of despatch from the Company’s works and provided that the Company is notified in writing of the defects and that the goods are returned or made available for inspection and the Company is satisfied as to the defects, the Company will at its option either replace the defective goods within a reasonable time or refund the buyer with the contract price.
All returned goods accepted as defective goods shall be the property of the Company. If goods are manufactured in accordance with the component drawing or other specification provided by the buyer no warranty is given or implied that the goods are fit for their intended purpose.
9. Consequential Loss
In no circumstances shall the Company be liable for any loss or damage consequent upon any goods supplied being defective and the Company’s liability is limited to the replacement of defective goods or the refund to the buyer of the contract price referred to in clause 7.
The contract including these terms and conditions shall be governed by and construed in accordance with English Law and both parties hereby agree to submit to the jurisdiction of the Courts of England and Wales.